Granada Hills Computer Repair

I went to the client, a previous client of ours, who had a Monthly Maintenance Plan that, unfortunately, had not been renewed. They had only been without the maintenance plan for about 3 months and already had many infections on their computer. The computer was setup at a flower shop, but the computer was also being used for personal use. Guests would come in and use the computer as well.

Because the computer was so heavily infected by various Vundo viruses as well as some rogue anti-spyware programs such as Antivirus 2009, the computer could not get online. The computer was being used for accounting purposes and the client did not want to risk inputting sensitive information without the computer being completely secured.

The normal means of virus and spyware removal weren’t working and the viruses had to be removed manually. There were several rootkits and malware that most antivirus suites cannot detect. It took longer than expected and I had to take the computer back to the office to get it online and running well, but it was worth it. I was very satisfied that I didn’t have to reinstall since the client had so much existing work on the system. All of their programs were already installed and customized to suit their specific needs. Reinstalling the operating system would have been a last resort since it requires reinstalling all of the software, reinstalling drivers, reconfiguring the settings and re-customizing the look and feel. This makes reinstallation less cost effective as well. Sometimes it is necessary, but it wasn’t in this case.

This client has referred many friends and family to E-Geniuses. They also make sure we are comfortable since we sometimes are working for long periods of times without breaks. We thank you and appreciate clients like you. You know who you are.