The client was experiencing a very weak wireless signal. We arrived at his home and discovered that his computer was located on one side of the building while the wireless access point was on the other side. Normally it is recommended that a wireless access point should be located in a centralized position but the tenant arrangements prevented such a setup. Although the wireless access point had the ability to project a signal, testing with other devices brought us to the conclusion that the building construction (electrical wires, pipes, conduits) or furniture/appliances (large metallic surfaces such as a refrigerator or metal shelves) is interfering with the wireless signal.

Our solution was to install a repeater in a location that experiences a good wireless signal and through trail and error, find a suitable location where the repeater can bypass any interference and deliver a strong signal to our client. Unfortunately, the client’s landlord was apprehensive about our installation of the repeater and felt that he could do it himself, even after our client’s pleadings. Overall our client was grateful that we brought the needed signal repeater but dismayed that his landlord did not allow us to install the device. Hopefully the issue gets resolved as our client paid good money for his computer and wireless Internet is part of his rental agreement.

Here is what the client had to say in his own words:

“I am totally satisfied with your service as well as the people. When I called, the technicians were very accommodating. The guys really put their all into helping me out. Even though we weren’t able to complete the service, for other reasons not related to E-Geniuses’ services, they still called me back to follow up with me. The guy called later on just to make sure everything was taken care of.”