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Personal Technician Plan

This plan is for owners of small to mid-sized businesses that need IT Support but they do not necessarily need an in-house IT Department. When systems fail, revenue is lost when employees have to explain to clients that, “our computers are down.” Fast response times that are expected from an in-house IT department are unattainable when relying on the “IT Guy” who helps “on the side.” What you need is a company that can provide same-day responsiveness without the high costs of an in-house IT Department.

E-Geniuses’ Personal Technician Plan allows businesses to have a group of Technicians who are responsible for keeping their systems working properly. When there is an Emergency, Technicians can be on-site the very same day and work after-hours to get systems up and running in order to prevent network downtime. We also specialize in protecting assets such as hardware, data and company information through the use of surveillance systems, activity logging and off-site backups. Personal Technician Clients also receive a 30% discount on most services as well as priority service.

Personal Technician Plan Benefits

Group of Technicians Assigned to Your Business
Same-Day Service Included at No Additional Charge
Time Allocated for Each Computer or the Entire Network
Low Hourly Rate for Additional Hours
30% Discount for Computers which are not on the PT Plan
Data Backup and Security
Monthly Updates
Regular Scans for Viruses and Spyware
Identity Theft Protection
Virus Removal
Spyware Removal
Remote Support
Included OnSite Repair

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Why Choose E-Geniuses for Your I.T. Support?

When it comes to IT Support, you usually get what you pay for. Go cheap and you end up with second class service. Hire a highly qualified technician, and you’re liable to break the bank. With E-Geniuses, you do not have to go over budget to ensure that your company’s computer network is well maintained. We can offer the same high-level of service you would expect from a full-time professional. You can expect to receive the responsiveness of a full-time employee without incurring the unnecessary expenses.

How do we do it? Well, we allocate blocks of time to each computer on the client’s network. When something happens to the computer or computers within the network, we can immediately send the closest Technician to you to resolve the problem. You will have a dedicated group of Personal Technicians who know how your business’ computer network is setup. We understand that businesses are different, vary by industry and have different needs. Emergency Same-Day Service is included with the Personal Technician Plan. If you go over your allotted hours, we charge an hourly rate which is less than half of what the industry standard is.

Why do we charge such a low hourly rate when we can easily charge double or triple the amount? It’s a way of making sure that our goals, expectations and interests match that of our clients‘. When a business’ computer system fails, they lose money. It would not make much sense to pay a company that benefits from those situations would it? Of course not. That is why we make sure that it is not profitable for us when problems occur. The only time we are profitable is when our clients’ computers are up and running which ensures our clients‘ profitability. Our interest is in making sure that the client’s network is speedy, stable and secure at all times. Our livelihood depends on it.