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Q: My Blackberry isn’t receiving emails from my personal and work email accounts. Can you help figure out what the problem is?

A: Definitely. We work with Blackberry, Palm Treos and almost any smartphone or PDA you may have. Most of the time, the problem is caused by not having the proper information for the mail server or not using the proper username or password.

Q: We had a power outage over the weekend and our server got turned off. Will that affect our data?
A: If you have a UPS, uninterruptible power supply, and backup regularly, then you don’t have anything to worry about. Lots of times, computers get messed up when power is brought back from an outage and a spike in electricity is transferred to the delicate circuitry on the computer. If you have the proper protection, the computer should just turn back on as usual.

Q: One of our workstation computers at the office can’t find the server. Can you see why the other computers can connect, but this one cannot?
A: Some of the more common issues with a computer not being able to connect have to do with firewalls, firewalls that the user didn’t even know existed, incorrect workgroup settings in Windows XP or Vista, network cable problems, wireless network connectivity issues or incorrect permissions. This would be something we would need to diagnose and troubleshoot on-site.

Q: I accidentally pressed a button and deleted some important data. I tried to undo but that didn’t do anything. Is there a way to get some of that data back?
A: It depends on whether the data has been overwritten or not. The best thing to do is to call you technician as soon as possible to prevent the data from being overwritten therefore increasing the likelihood of successful retrieval. Some data must be restore with the actual application. It really depends on the particular case. Remember to always backup regularly to recover deleted files. Also make sure to save often when writing new documents. I would make sure that autosave is turned on also.

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This entry was posted on Sunday, January 11th, 2009 at 1:42 pm and is filed under How To DIY, Other Services Offered, Tips and Tricks. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.