News

We have totally redesigned the E-Geniuses website. We’ve added a new Client Services section where you will find our Newsletters, Client Feedback, Polls and Surveys and Online Payment. We also have a new Live Help feature and a "schedule an appointment" form.

Our news area will keep you up-to-date with the latest and greatest in technology, computer hardware and software and other tech toys we think you’ll find useful. Here you will find our most recent newsletters as well as ones that have been archived. You will also find video tutorials there as well. You can even comment on each article and it will show up on our website for the entire world to see.

The client feedback area allows you to write testimonials about your experiences with E-Geniuses. We will post your testimonials in the testimonials area of E-Geniuses.com! If you send in a video or audio testimonial, we can post that on the website as well.

The polls and surveys area is self-explanatory. We want to let you know that we value your opinions; we’re listening, taking notes and applying the best ideas.

The online payment area will allow you to pay online using your credit card, ATM, or PayPal account.

We’ve also added a live help button which will enable you to chat with a live technician and even see a live video stream of the technician!

We are constantly making changes, adding client uploaded content, and creating free tutorials. Check back regularly and offer some feedback. We would like to hear from you.

For more information regarding this or any other computer related issue, feel free to contact an E-Geniuses Technician at (877) My-Genius or email info@e-geniuses.com.

May maintenance days will be Friday the 16th to Sunday the 31st between the hours of 8 PM-1 AM.

If there is a specific date or time that you prefer, let us know ahead of time by calling (877) My-Genius or sending an email to info@e-geniuses.com as soon as possible.

If no special request is made we will perform the updates when your computer is online. If your computer is not online during the times and dates specified we will not be able to do the maintenance for the month.

Monthly maintenance charges for clients paying by check or cash are $22.00. Clients that use a credit card and make payments through PayPal will receive a discounted rate of $20.00. Clients that pre-pay for 6 months or more receive the discounted rate of $19.00 a month.

Your computer will not receive May’s maintenance if payments for any previous months have not been received. For any questions or concerns regarding Monthly Maintenance or to set up credit card payments through PayPal call (877) My-Genius.

Hard Drive Data Recovery


E-Geniuses Data Recovery - How to Recover Data from a Hard Drive

Here are the 3 basic types of hard drive “crashes” and how to recover data in these scenarios.:

1) File structure is incorrect (usually caused by improper shutdown or disconnecting the drive while it is being written to. Usual fix involves running a scandisk or chkdsk. Scan can take a few hours at most depending on the settings.

2) Unreadable data caused by bits being de-magnetized. Can be resolved by running programs which “re-magnetize” the bits. This is common on laptops that get jarred or dropped mildly. Bad sectors that aren’t physically damaged can be recovered. Software used: HDD Regenerator or SpinRite. Scans can take days.

3) Hardware failure. Sometimes the disk/platter gets scratched, the arm stops working (head crash), or the on-board chip gets fried. All of these repairs require a specialty recovery service. Anytime the hard drive needs to be opened, a clean room (dust-free room) is required. Time to recover data depends on the company. Turn around times is a few weeks.

To better serve our customers, E-Geniuses is pleased to introduce a new and innovative service called "E-Geniuses Live Help”. Through this new service, you will be able to see your Technician through a live video stream as he works on your computer issues. It’s free and easy, log on today to try it.

Technicians will be streaming live video Monday through Friday’s from the hours of 12 PM to 4 PM to answer all of your computer questions and help to schedule an appointment. Simply log onto E-Geniuses.com/livehelp or visit E-Geniuses.com and click the “Live Help” icon. Click “Play” to see the live video feed. To ask questions, type your questions in the convenient chat box located below the video. Otherwise, call (877) My-Genius (694-3648) to speak with the Technician. We are providing this service free of charge.

As a supplemental service to your Monthly Maintenance or Personal Technician Plan, E-Geniuses is now offering telephone and remote support with an exclusive discount only available to clients on monthly plans. This service covers anything unrelated to virus and spyware removal/prevention or software updates because this is already included in your Monthly Maintenance and Personal Technician Plans. Pricing for Phone and Remote Support is $30 per half hour with a half hour minimum. Non-Monthly Maintenance Clients receive this service at $50 per half hour with a half hour minimum. For Personal Technician clients that exceed their monthly hour allocation, the cost is $25 per half hour.

Check out our Press Release. “New Company Provides Computer I.T. Support Exclusively for Home Users and Small Businesses.”

E-Geniuses Press Release August 11, 2007