At E-Geniuses, we’re delighted to receive feedback from our clients (good and bad!). It’s always helpful to know what we’re doing right and to know what we could be doing better. We received a great email this week from Judi, a client in Covina, CA. This is one of our favorite client testimonials. Her letter illustrates one of our main goals: building long-time relationships with our clients. We’ve included it in its entirety below:

LETTER FROM A SATISFIED CUSTOMER

I was rambling on about the problems with my computer one day to my best friend when she mentioned E-Geniuses.

“E-Geniuses?”  I questioned.  “What in the heck are they

“You know,” my best friend said, “they fix computers and stuff.  You know, the guy that comes to my house every six months or so when I have a problem.”

“Oh,” I said.  “That guy.  I’ll pass.”

That conversation occurred a little more than a year ago.  I kept listening as my friend kept telling me about this Joey guy, but didn’t make a move until, about seven months ago when I noticed my computer was getting slower by the hour.  I could get up, get a glass of iced tea, visit the restroom and still come back with something downloading.  And one day with my frustration level causing my blood pressure to rise, and thinking it surely was time for a new computer, I finally called the number on the card I’d been holding for all those months.  And here’s what happened.

Joey Mariano of E-Geniuses came to my house, took a quick survey of my computer, and said he knew he could improve the performance so I didn’t have to buy a new computer.  I wasn’t too sure I believed him with my six year old monster, but the price was right (much less than a new computer) so I said, “Go for it.”  I could hardly believe the difference once he left.  It was as if I really did have a new computer…much faster, much more efficient and actually fun to be on again.

Just recently, I wanted to move into downloading movies onto my TV from Netflix.  Again thinking I’d have to get a new computer to handle it, Joey told me that wasn’t necessary.  He set up to watch Netflix movies on my TV (which I’m having a great deal of fun with), and also  introduced me to Hulu.com for watching TV programs on my computer should I miss one of my favorites.  .

Joey tells me he can probably keep my computer running for life if I want it.  Don’t know about that.  Even I like new things once in a while.  But for now, my little computer is humming away smoothly and if anyone should ask me, “What the heck is E-Geniuses?”  I can confidently say, “The best, most reasonable computer service you could have!”

Judi in Covina

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Check out the press release regarding E-Geniuses Computer Repair Burbank Article about E-Geniuses on PRLeap

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Repairs in Burbank

Virus and Spyware Removal in Burbank

Reinstallation of Operating System in Burbank

New Computer Setup in Burbank

Upgrades in Burbank

Memory Installation in Burbank

Hard Drive Installation in Burbank

CD/DVD/CD-RW/DVD-RW Installation in Burbank

Internal/External Device Installation in Burbank

Data Migration in Burbank

Wireless Networking in Burbank

Preventive Maintenance in Burbank

Optimization in Burbank

Personal Technician Service in Burbank

Monthly Maintenance Plan in Burbank

Drive Imaging in Burbank

Other Services in Burbank

Tutoring in Burbank

Telecommuting in Burbank

All prices subject to change. Call for services not listed. i.e. Software Installation, Motherboard Installation, Screen Replacement.

A $49 service fee is applied to each on-site service for travel and diagnosis. Hardware is not included in any of these services.

E-Geniuses does not assume liability for data corruption or loss at any time. Customer must backup data prior to service call. E-Geniuses is not a reseller of computers, parts or accessories. Returns for all products purchased and installed for clients is the responsibility of the client and the reseller of that product. E-Geniuses is only responsible for the delivery and installation of that product. Parts can only be returned to the reseller if within the seller’s return policy. Charges for the visit and reinstallation will be incurred by the client. If a part is found defective during the initial installation the E-Geniuses will only charge for the extra visit, but not for the additional installation. E-Geniuses assumes no responsibility for the products purchased on the client’s behalf.

*Any additional visits are $49 per visit and each additional hour is also $49.

**Payment options for Monthly Maintenance Plans include: $19 a month if pre-paid for 6 or more months; $20 a month if paid monthly through PayPal; $25 a month if paid monthly through check or money order. Avast home an optional install.

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The Future of Twitter

WHAT IS TWITTER?

You might have heard about that online application with the funny name called Twitter. Twitter lets users transmit short, 140 character messages called tweets, to the web. I use the word transmit because you don’t necessarily send your tweet to any particular user, you’re just broadcasting your message. (You can send out direct messages also.) No one actually receives your message unless someone searches for a word contained in your tweets. People who are following you will also receive your message.

WHAT IS FOLLOWING?

Following someone on Twitter lets you see all of the messages they are broadcasting. When they tweet, it shows up on your Twitter homepage. The same happens for them if they follow you on Twitter.

Here are some common reasons why people follow others on Twitter:

• Share Similar Interests
• Person’s Tweets are Interesting
• Person’s Tweets are funny
• Person’s Tweets have links that are Interesting
• The person Tweeting/Twittering is famous, rich, or intelligent

WHAT’S THE PURPOSE?

Twitter markets itself as a online communication app. I’ve also heard it referred to as a micro-blogging application. It can also be used as an instant messaging tool or for quick emails. It can also be seen as a social networking site. Having said that, what exactly is Twitter and what is it’s purpose?

IT’S PURPOSE IS THE SECRET TO TWITTER’S SUCCESS

One of the main reasons why I think that Twitter will be a big success is they let the users determine what they think the purpose of Twitter is. The people behind Twitter were smart enough to build the forum in which people can do all of the things discussed previously. They created the infrastructure then they stepped back and watched to see what the users wanted to do with it. It’s like putting a bunch of people in one room and saying, “OK, decide what the purpose of this gathering is.” Some people will use this experience as an opportunity to make friends, some will stick to talking to people they already know, some will try to solicit business, some will try to exchange useful information. That’s what Twitter is like. Twitter is just the place where people can communicate with one another. Twitter is the virtual meeting place. As long as Twitter allows the users to determine the purpose of Twitter, and not the other way around, they will be successful.

TWITTER AS A DYNAMIC FORUM

Forums are those websites where people with similar interests gather and talk about a specific topic. They share information and tips with one another and answer each others’ questions. Talking about something unrelated is a big no no when it comes to forums. You are required to stay on topic or you may potentially be banned. Twitter allows for dynamic forums to be created instantaneously. Here’s an example. Let’s say I like BMW’s (which I do.) If I tweet something about BMW’s, then someone who is searching for that particular term will find my tweets as well as everyone else who has mentioned BMW. If you choose to add those people, then you have just created/joined a BMW forum. Of course someone might have mentioned in their tweet that they actually hate BMW’s. Well, you get the idea. It’s not perfect, but at least you don’t get banned or kicked for being off topic.

TWITTER FOR NEWS

Here in Los Angeles, we have grown accustomed to the occasional earthquake. Sometimes the tremors are rather small and I wonder, “was that an earthquake?” If I really wanted to know, I could go to Google and it would tell me the most recent earthquakes; or I could go to Twitter and search for earthquakes. If there actually was one, then I would find a bunch of people saying stuff like, “Holy crap, did you guys feel that?” Since some people are on their computers when it happens and many others have Twitter applications on their Blackberry and iPhones, and others text messages to Twitter from their cellphone, the response rates are very fast. I’m not sure that it’s faster than Google, but it’s a heck of a lot faster than TV or the newspaper. I also find it more interesting to see people saying, “Holy crap,” a minute after it just happened, rather than just reading the next day’s newspaper that simply reads “4.3 earthquake in Calabasas.”

TWITTER AS A CONTEXTUAL SEARCH ENGINE

Twitter can also be thought of as an open discussion. Unlike an instant messenger or email, tweets aren’t made to be private. In addition to the conversation being public, it is also being archived. This means that I can search for the term earthquake, and find out what people were saying last time there was an earthquake. Because the tweets have timestamps, I can look for, “did you feel that,” and see when the last time someone said that exactly. This would be tough to do on Google because Google prioritizes the search listing based on which sites are most popular and relevant to your search, not by time. Google also takes a few hours to a few days to find and index new information. It might even take a week or so to find all of the information that people have posted. With Twitter, you can find out what everyone on Twitter has said within seconds.

Conclusion

It’s exciting to think about the potential that Twitter has. It is one of those things that get more useful the more people use it. We’ll have to wait and see.

Try it out. Sign up for your own Twitter account. It’s free.

Don’t forget to add me: www.twitter.com/egeniuses

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One morning we received a call from a frantic homemaker.  She had explained that her computer system seems to slow down dramatically.  From experience, we suspected that it was computer virus related but we couldn’t be sure until we physically saw the computer.  Since she had to take care of her almost 2 years old daughter, there was no way for her to come into the office.  When I met her in person, the real story came out.  She had recently opened an email with an invitation in it.  When she realized what she had done, it was too late.  I was able to install our usual perferred antivirus programs but was not able to do any updates.  After several minutes of configuring, I was able to get all the programs updated and ran a scan of the computer.  One of the program found 38 viruses and malware while another found 17 more.  The computer had Norton Antivirus installed so the customer was confused as to how the virus slipped past the protection.  I had to explain to her that we use at least 3 different antivirus programs everytime we do a clean up because there is no one program that can catch them all.  After a couple of hours, we were able to remove all the viruses and the customer was happy that she doesn’t have to see the error pop-up messege every minute.

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As one of the many victims of the current slow economy, our customer had to lower their overhead cost by not renewing their lease on a commercial office space and moving everything to their home.  They’ve just bought a new NAS system for storing files on their network and called for an E-Geniuses Technician to implement it into their new network.  When I arrived at their home office, I was impressed to see how they laid out their one big bonus room to accomodate 7 workstations.  The thing that wasn’t so impressive was their network setup.  Before I could install the NAS system into their network, I had to rewire the connections and increase the security level of their 4 port wireless router.

The customer was very greatful that I was looking out for their best interest by not just setting up the NAS system but helping them redo their network and increasing their security.

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