E-Geniuses Computer Services now offers remote support services. Get your computer fixed without having to bring your computer to a shop. A technician doesn’t even have to go to your location. Most repairs can be fixed over the Internet.
Call to find out how an E-Geniuses Technician can help you.
(877) 694-3648
"Anyone who has never made a mistake has never tried anything new." -Albert Einstein
E-Geniuses is continuing to serve the community as well as expand our services by offering computer tutoring classes at our Burbank location. There will be a basic and advanced version for each class. Classes that are currently being offered include email, photos, social networking, and internet browsing. “It feels good to give people piece of mind by teaching,” said Joey Mariano, owner of E-Geniuses. Our classes will allow us to interact and actively be involved with our clients, taking it beyond computer repair. Mariano adds, “we want to create good relationships with our neighbors, regardless if they need our services or not.”
In addition to comprehension, the classes aim to help build confidence for those that are not completely comfortable using the computer. Technology is helping the world advance into being more efficient whether you are using it for business, personal use, or recreational purposes. E-Geniuses strives to keep their clients up to date with the technology that will be most useful to them.
“I’ve noticed people are constantly downloading viruses because of lack of knowledge on web browsing safely,” said Mariano. The aim of our internet browsing classes will be to educate and help our clients learn to navigate the web safely. Knowledge and prevention is the key to avoiding costly computer issues in the long run.
Many computer service companies want you to call them for pricing info. That’s understandable for them to want to be able to explain their pricing structure. But, when you’re having computer problems, the last thing you want to do is price shop computer service companies by phone. If companies put their pricing on their website, it would take out the extra step of having to call them. Why then wouldn’t they put their price list online? It makes it seem as if their prices/rates aren’t competitive.
E-Geniuses gives you direct access to their PC repair price list on their website. If the cost to fix your computer is within your budget, then you can just call to set an appointment with a technician. If it is not, then at least you don’t have to waste time trying to get a hold of someone on the phone.
When you are having computer problems, you want to find a solution as easily and as painless as possible. That’s exactly what you can expect with E-Geniuses.
Click Here to See E-Geniuses’ Computer Repair Price List.
What is the cost of fixing a computer? Well, it depends. The factors involve the type of repair needed, the cost of parts required and of course, the rate the technician charges.
Most technicians will diagnose the problem first then give an estimate.
For this post, let’s pretend your computer won’t boot because of a failing hard drive. The services required are as follows: recovery and transfer of important data, installation of a new hard drive, installation of an operating system, and migration of the previously transferred data.
Regardless of which company you get to service your computer, the services required are the same. A good computer repair company will also recommend a backup to prevent future frustration.
The part, the replacement hard drive, should not be much higher than what your local electronics store would charge. Most companies will charge 10 to 20 percent over cost. The convenience of having the part right away is worth the extra cost.
Then there’s the service charge, the cost of labor and expertise. Some technicians charge an hourly rate and some charge per service. An hourly rate is good if you have a good idea of how long a repair will take. The rate a technician charges varies widely, but you can be sure that an experienced technician knows his worth and will charge more to get things done right. A lower price doesn’t necessarily mean that the technician is inexperienced, but it could be a hint that their business model is based on volume. That might also mean that they will cut corners.
Companies that charge per service are good when you are looking for a solution but aren’t sure how long the service will take. A 2 hour service and a 5 hour service at $100 per hour is a big difference. When you pay per service, you know how much you will spend up front. They will give you an estimate after the diagnosis. The final invoice should be very close to the initial estimate. Any changes in cost should be agreed upon before moving forward.
Always look for a company who guarantees their work. The last thing you want is to pay for a service that doesn’t fix your problem. Usually companies that charge per hour do not refund you for hours worked. It’s more likely that you will get a problem-solved guarantee from a company that charges per service.
Another thing to keep in mind is that cheaper is not always better, nor do you always get what you pay for. The key is to do your research first. Read client testimonials. Are they believable? If the company has no reviews, you can assume that they either have very few clientele or they don’t want you to know what clients have to say about them. A little time invested in researching a company can save you a lot in terms of money and headache.
I arrived at a referred customer’s house in Glendale to look at an older computer that could not start up Windows XP properly. After running a hard drive diagnostic program and fixing the problem, or so I thought, we were able to trace the problem to a video card error. The family was ecstatic that they can surf the internet and email their friends and family again. They were so happy at our service that they trusted us to fix their Power Mac Pro, a $4000 computer. I explained that a Mac system is a lot more complicated that a PC and would require us to work on it back at the shop.
After several hours of taking everything apart and testing the components, we concluded that it was a faulty power supply. Since the power supply was proprietary, we had to special or the unit. It took the unit over a week to arrive. We installed it, tested, and brought it back to the client’s house. Once again, they were happy with the service and gave us another task.
This new task was to install and network router in their home so they can share the internet connection between the PC, XBox, and Mac. Luckily I had an extra router in my car and was able to set it up for them without having to make another trip.
Q: My Blackberry isn’t receiving emails from my personal and work email accounts. Can you help figure out what the problem is?
A: Definitely. We work with Blackberry, Palm Treos and almost any smartphone or PDA you may have. Most of the time, the problem is caused by not having the proper information for the mail server or not using the proper username or password.
Q: We had a power outage over the weekend and our server got turned off. Will that affect our data?
A: If you have a UPS, uninterruptible power supply, and backup regularly, then you don’t have anything to worry about. Lots of times, computers get messed up when power is brought back from an outage and a spike in electricity is transferred to the delicate circuitry on the computer. If you have the proper protection, the computer should just turn back on as usual.
Q: One of our workstation computers at the office can’t find the server. Can you see why the other computers can connect, but this one cannot?
A: Some of the more common issues with a computer not being able to connect have to do with firewalls, firewalls that the user didn’t even know existed, incorrect workgroup settings in Windows XP or Vista, network cable problems, wireless network connectivity issues or incorrect permissions. This would be something we would need to diagnose and troubleshoot on-site.
Q: I accidentally pressed a button and deleted some important data. I tried to undo but that didn’t do anything. Is there a way to get some of that data back?
A: It depends on whether the data has been overwritten or not. The best thing to do is to call you technician as soon as possible to prevent the data from being overwritten therefore increasing the likelihood of successful retrieval. Some data must be restore with the actual application. It really depends on the particular case. Remember to always backup regularly to recover deleted files. Also make sure to save often when writing new documents. I would make sure that autosave is turned on also.
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